1. What services do you offer?
We provide NAATI-Certified translation and interpreting services, including remote and on-site interpreting, document translation, and localisation for various industries.
FAQs
2. Are your interpreters and translators certified?
Yes, all our interpreters and translators are NAATI-certified, ensuring high standards of accuracy and professionalism.
3. How do I request a quote?
You can request a quote by filling out our online form or contacting us directly via phone or email. We’ll get back to you promptly.
4. What languages do you cover?
We offer services in a wide range of languages. Please check our website for a full list or contact us for specific language requests.
5. What is the turnaround time for translations?
Turnaround times vary depending on the project size and complexity, but we aim to deliver translations within 24 to 48 hours. We’ll provide an estimated timeframe when you request a quote.
6. Do you offer emergency services?
Yes, we can accommodate urgent requests for both translation and interpreting services. Please contact us directly to discuss your needs.
7. What types of documents can you translate?
We can translate a wide variety of documents, including legal, medical, technical, marketing, and personal documents. If you have a specific type in mind, feel free to ask!
8. How do you handle technical or specialized content?
Our team includes experts in various fields, ensuring accurate and contextually appropriate translations for technical or specialized content.
9. Can I request a specific interpreter for my event?
Yes, if you have a preferred interpreter, please let us know when booking, and we will do our best to accommodate your request.
10. What payment methods do you accept?
We accept various payment methods, including credit cards, bank transfers, and PayPal. Detailed information will be provided upon request.
11. What happens if I need to cancel or reschedule my service?
We understand that plans can change. Please notify us as soon as possible to discuss cancellation or rescheduling options, as fees may apply based on our policy.
12. How can I provide feedback on your services?
We welcome your feedback! You can share your thoughts through our website’s contact form or directly via email. Your input helps us improve our services.
13. Can you handle large volume projects?
Absolutely! We have the resources and team to manage large volume projects efficiently while maintaining quality and deadlines.
14. What if I need a translation for a sensitive document?
We prioritise confidentiality and have strict protocols in place for handling sensitive documents. You can trust us to manage your information securely.
15. Do you offer localization services?
Yes, we provide localization services to adapt your content for specific cultural and regional markets, ensuring it resonates with your target audience.
16. Can you provide interpreting services for conferences?
Yes, we specialize in conference interpreting, offering both on-site and remote options to ensure effective communication during your event.
17. Are there any hidden fees?
We believe in transparency. All fees will be clearly outlined in your quote, and we’ll inform you of any additional charges upfront.
18. What if changes are required after the translation is done?
We understand that adjustments may be necessary. Reasonable changes will be made free of charge, ensuring that you are completely satisfied with the final product.